1Q1 and RAC Insurance have signed an agreement that acknowledges 1Q1’s Body shop flow management system as the preferred repair management system for RAC Insurance’s repairer network.
The 1Q1 system has been developed to assist with managing and streamlining the vehicle repair process, as well as enabling ease of communication about the status of repairs and fulfilment of associated insurance claims.
It delivers significant benefits to repairers and RAC Insurance promoting better cycle times, with reduced delays and facilitating the communication of updates to members.

"Since trialling and subsequently implementing the 1Q1 Body flow Management we could not be happier with the results which have far exceeded our expectations.
1Q1 allows us to track and manage all our offsite and onsite vehicles with ease and transparency like never before.
It allows all our key staff to see the status, location and progress of a vehicle in real time.
The automated SMS updates and link to the 1Q1 portal is an absolute hit with our customers showing them the progress of their vehicle direct to their smart phone.
This has seen us surpass our customer service scores which is a big focus of our work providers and a key KPI linked directly to work allocation.
The beauty of being fully automated means it also saves my admin staff valuable time and resources they were otherwise tied up, thus improving efficiencies and freeing them to attend to more productive tasks.
Our tradespeople from ‘young to old’ have embraced 1Q1 with very minimal fuss and absolutely no downturn or disruption to our business which is a credit to both the simplicity of the program as well as excellent training provided.
I would recommend 1Q1 to any Collision repair business big or small."

"We have had the 1Q1 Bodyshop Flow Management System installed two months ago. Since the installation we have seen a marked improvement in the workshop flow management, with all staff members easily transitioning to the new system.
The Colour Coding system is easy to follow and it has greatly improved our communication with clients. It allows staff to quickly and easily update customers on the status of their repair, leaving customers satisfied.
All staff members effortlessly learned the new system resulting it being fully functional in a short time frame.
The 1Q1 Bodyshop Flow Management is a welcome change to our workshop."

"By installing the 1Q1 Bodyshop Flow Management System, it has given me a clearer insight into my bodyshop and enabled me to not only see the bottle necks, but to be able to successfully manage the process to increase the throughput of my shop. I now have a mapped out process, by which my administration and production staff can easily follow and I can track to see that they are following the process to."

The 1Q1 program's innovative and comprehensive features have had an immediate, positive impact on the management of key areas of the repair process in my business, key to key. It is user friendly, easily navigated and staff are able to readily engage with is using their iPads.
My assessments (estimates) are easily managed as 1Q1 gives me the ability to schedule my booking-in to smooth over peaks and troughs in work flow. Conversely it allows me to manage my departures in the same fashion.
Vehicle arrivals are also well managed and I can keep an eye on my live QIP. Being a larger premises with vehicles secured throughout the site, 1Q1 allows me to account for the non-drivable vehicles easily.
Three excellent features which warrant highlighting are:-
1. A parts management module which allows me to time my parts arrivals
2. Image allocation feature whereby images can be automatically allocated to their required job
3. Invoice tracking ability
The program has a great job allocation and staff communication section - the waterfall, which allows staff to easily pick the next job correctly.
Productive staff can be measured accurately and live - day to day, week to week, month to month using their devices. This feature can also provide the basis for valuable feedback as part of staff performance management and review.
In broad terms, 1Q1 allows me to manage a larger business with greater ease. With the added technology of the iPads, the program allows it to all happen automatically, and live, helping me to make informed decisions. It gives me and my staff the real tools to facilitate the work they have to do.
For any repairers who are interested in the program but are not familiar with it, I readily offer them the opportunity to visit my premises for a demonstration of its many beneficial features.